If you meet Sushmitha, you are bound to smile instantly, for her smile is infectious, and she is never seen without it. Sushmitha came to Bengaluru from a small town near the city, with a dream to live an independent life. She kept looking for an opportunity to make something…More
Sheryl Palmer, CEO of Taylor Morrison, the home-building company, told The New York Times in an interview that “Every 16-year-old should have to work at McDonald’s, because you really do learn how to work. You have to do it right and there are no shortcuts, because it is such a…More
Undoubtedly, “Customer is King (or Queen)” at McDonald’s. So, making every experience at McDonald’s special for each customer is the daily mantra for the staff at McDonald’s. And though this has always been McDonald’s India (West & South)’s USP, yet its recent 20-year milestone was a chance for the Quick…More
Megan Bittner, aged 21, who dropped out of University in Brisbane, Australia to work full-time at McDonald’s, was moved to tears when she learnt that she had been made a manager at her favorite restaurant. Seven years ago, she had started doing odd jobs at McDonald’s to fund her Irish…More
From 1986 to 2016, Russell O’Grady, a McDonald’s employee with Down’s Syndrome, has brought smiles to many customers’ faces. The store recently celebrated his 30th anniversary on the job. Russell had started working at McDonald’s when he was 18. Today, he is a local hero at McDonald’s Northmead, in west…More
There’s something romantic about road-trips, especially if one has grown up listening to stories about famous roads, like the iconic Route 66 in America. Now, thanks to numerous highways criss-crossing the expanse of India, and with a sturdy SUV at one’s disposal, long weekends are meant for road-trips. But even…More
When soldiers at Fort Huachuca Army Base, U.S. received a standing order to not wear their fatigues in public, they could not order their favourite hamburgers at the nearest McDonald’s anymore. So, McDonald’s franchisee David Rich installed a sliding window into the wall. The soldiers could now order and pickup…More
When Ramesh Sharma, a senior customer from San Francisco, visited McDonald’s Lokhandwala, Mumbai, a couple of months back, he had an experience that remained with him for a while. A few days later, he decided to call up McDonald’s India (West & South) to appreciate an employee named Poornima who…More
What happens if you lost your laptop at your last eating out place? A McDonald’s customer found that he didn’t need to sweat. Jvalin Patel, who was out for a treat with friends at McDonald’s Mehsana, forgot his laptop at the restaurant. Three hours later when he came back looking…More
On a busy highway, late night drunk customers made a 24×7 McDonald’s store into a pit stop. That resulted in not only many an unsavoury situation, it made the crew feel unsafe. They sat down to write a letter. Taking recourse to a McDonald’s programme called the ‘Personal Action Letter’…More