Behind a regular day at McDonald’s that seems to be running on autopilot, lies a complex process managed by our people. From making sure everyone reaches the outlet on time and all machines are up and running, to keeping a check on supplies, our daily operations need all sorts of attention. Shift Manager Bharat Aparaj also didn’t know much about McDonald’s operations before he started working here. “I observed my seniors and learned at each step. It has been four exciting years and here I am,” he says.