Behind a process that looks like an autopilot on the surface, lies a complex process managed by our people. From making sure everyone reaches the outlet on time and all machines are up and running, to keeping a check on supplies, daily operations need all sort of attention. Shift Manager Bharat Aparaj also didn’t know much about McDonald’s operations before he started working here. “I observed my seniors and learned at each step. It has been four exciting years and here I am,” he says.